Loss and Damage
Claim Form
At American West Worldwide
Express, your business is important to us. To ensure your continued business,
we take great care to make sure your product reaches it's intended destination
in good condition. Our ZERO tolerance campaign has brought the majority
of our tendered freight to market damage free. American West Worldwide
Express has one of the lowest claims ratio in the transportation industry.
Should your experience with even one shipment be otherwise, we invite
you to read our claims policy and submit the appropriate form so that
you might be compensated for your loss in accordance with our agreement
with you. We take great pride at handling your product as safely as possible
and hope that we can help you with future shipments, blanket wrap and/or
cartoned.
AMERICAN WEST
WORLDWIDE EXPRESS - CLAIMS POLICY
- Freight charges
MUST be paid in FULL before a claim will be considered.
- ALL claims for
loss or damage MUST be filed in WRITING within 90 days of receipt
of shipment for Air Freight shipments, and within 9 MONTHS of receipt
of shipment for ground and Blanket wrap shipments.
- ANY shortage
or damage MUST be noted on the delivery documents, at time of receipt,
for claim to be paid. INSPECTION of ALL items should be done at time
of receipt. ANY NOTATION such as; “Subject to Recount”,
“Subject to later Inspection”, “Items not right
side up” will not be accepted to delay inspection and claim
filing and are INVALID.
- Loss or damage
discovered after clear delivery has been given to carrier, MUST be
filed within 7 days of delivery for Air Freight shipments and within
15 days of delivery for ground and blanket wrap cartoned/crated shipments
or claims will NOT be honored. NO concealed damage claims are allowed
on “Blanket Wrapped” shipments, since Inspection is Required,
as blankets are removed on delivery.
NOTE: ALL concealed damage claims MUST be filed in
writing with American West within the above time frame or claims will
be DENIED. VERBAL/TELEPHONE communication to the American West Sales
Force and/or our offices or our shipper’s offices is NOT ACCEPTABLE
notification.
- “Special
Damage ”, such as loss of production, loss of sales, stand-by
time, contract penalties and similar items, even though resulting
from loss, damage, or delay chargeable to carrier negligence, shall
not be paid unless specified in the contract of carriage.
- Carrier liability
on Air Freight shipments without purchased “Declared Value”
insurance shall be paid at $ 0.50 cents per pound for loss or damage.
If damage is TOTAL – salvage belongs to carrier.
- Carrier liability
on Blanket Wrap shipments without purchased “FULL VALUE”
insurance stated on bill of lading shall be paid at $ 0.60 cents per
pound. Claims on Statuary, art, rare antiques, one of a kind items,
marble, granite, stone or glass, shall NOT be paid.
- Carrier liability
on general commodity shipments shall represent the reasonable destination
value and shall be governed by all applicable tariff provisions. Overhead
expenses, destination sales, distribution, or handling expenses not
actually incurred, profit which is anticipated but is unearned at
the time of movement, packaging materials or similar items included
in or added to the destination value, shall NOT be paid.
Claimant should assign
a unique number to each claim and will be provided a carrier claim number
to be used in all correspondence.
All claims are processed
as expeditiously as possible. Your claim will be acknowledge within 30
days and investigation completed within 120 days or longer depending on
circumstances. ALL necessary documents should be attached to your claim
to speed up handling. |
